Sell everywhere your customers are.🚀

Lemon connects brands and sellers to retailers and marketplaces,
powered by rapid onboarding and effortless dropship fulfilment.

Platform Capabilities.

Our supplier enablement platform helps you source, onboard, and transact with curated dropship and wholesale vendors, while reducing operational costs, effort, and risk.

View our Platform Capabilities

SourceOnboardTransactSupport
Source
We work with your team to identify brands and categories your customers will love, while ensuring they meet your curation standards and business requirements.

Capabilities

Assortment Strategy

Research & Discovery

Brand Review & Approval

Assortment Strategy

We work closely with our retail clients to first understand their assortment strategy and their goals for this year. From there, we work to establish an aligned “ideal vendor profile”, inclusive of brand values, dropship margins, shipping expectations, social followings and more.

Research & Discovery

After establishing an ideal vendor profile (brand values, dropship margins, shipping expectations…etc.), we reach out to aligned brands to share the opportunity and discuss interest and expectations. Then, we compile a list of brands aligned to the ideal vendor profile and provide them to the retailer for review and approval.

Brand Review & Approval

Once we’ve provided a list of interested and aligned brands, retailers approve the brands of interest and we set up introductions. Retailer conversations with vendors commonly include finalization of drop margins, assortment planning and wholesale opportunities.  Once this is done, the retailer invites the vendor and the onboarding process begins.

Onboard
Retailers use Lemon to onboard brands in less than a day, accelerating curation and assortment expansion to power growth with virtual inventory.

Capabilities

Vendor Integrations

Custom Onboarding Workflows

Product Validation

Consumer Protection Act Compliance

Vendor Integrations

We provide integrations to Shopify, BigCommerce, WooCommerce and Magento 2 to help retailers rapidly onboard new vendors. At the same time we offer standard integration methods like EDI, API and CSV uploading, providing retailers with flexibility to onboard any brand that enhances their assortment.

Custom Onboarding Flows

Retailers define onboarding steps on Lemon so vendors have one place to integrate, sign agreements, sync products and pricing, and process orders. Vendors get visibility into all required steps to complete onboarding, while retailers can view onboarding status for each vendor in one place.

Product Validation

Lemon enables retailers to define the product information required from their vendors to quickly merchandise and generate sales. When information such as SKUs, UPCs, or product categories don’t meet requirements, vendors are notified which information to fix so retailers can merchandise the product.

Consumer Protection Act Compliance

Lemon CPA is your go-to software for hassle-free safety compliance brands., retailers and marketplace operators. It's like having a smart assistant that keeps an eye on all those tricky compliance details, so you don't have to. With Lemon CPA, you'll get alerts, easy reporting, and a clear view of where you stand with the consumer protection laws.

Transact
Retailers curate and expand their assortment on Lemon without increasing headcount by using Lemon to automate dropship and wholesale transactions.

Capabilities

Order syncing

Fulfilment

Cancellations

Refunds & Returns

Payouts

Order Syncing

Lemon synchronizes all relevant order information from the buyer’s ecommerce platform so that brands can seamlessly fulfill orders to end customers. When an order’s status changes, buyer accounts are automatically updated with the latest status, synchronized from the brand’s account.

Fulfillment

To make fulfillment seamless, we provide retailer-branded packing slips for vendors, while synchronizing shipment and tracking data back to retailers. Additionally, retailers can leverage automated workflows for bulking, consignment and routing multi-vendor orders.

Cancellations

Buyers and sellers are both able to fully or partially cancel orders through their e-commerce platform. Lemon detects the cancellation and communicates the change to the other party by synchronizing the cancellation and kicking off platform-specific refund workflows.

Refunds & Returns

Vendors set up with automated payouts can initiate refunds back to the retailer from their Stripe dashboard, or through the retailer’s accounts payable processes. Return shipping labels are provided by the vendor to the retailer, so the retailer can provide it to their end customer to return the item.

Payouts

Our platform provides flexibility across invoicing and payouts. Automatic invoicing is powered natively through Lemon. Payouts are automatically triggered within 24 hours of shipment, while automated invoicing can support existing payout processes.

Support
Retailers curate and expand their assortment on Lemon without increasing headcount by using Lemon to automate dropship and wholesale transactions.

Capabilities

Custom Support Logic

Flexi Support Agent

Social Media

Voice, Email & WhatsApp

Live Chat

Support Flow Logic

Lemon synchronizes all relevant order information from the buyer’s ecommerce platform so that brands can seamlessly fulfill orders to end customers. When an order’s status changes, buyer accounts are automatically updated with the latest status, synchronized from the brand’s account.

Flexi Support Agent

To make fulfillment seamless, we provide retailer-branded packing slips for vendors, while synchronizing shipment and tracking data back to retailers. Additionally, retailers can leverage automated workflows for bulking, consignment and routing multi-vendor orders.

Social Media

Buyers and sellers are both able to fully or partially cancel orders through their e-commerce platform. Lemon detects the cancellation and communicates the change to the other party by synchronizing the cancellation and kicking off platform-specific refund workflows.

Voice, Email & WhatsApp

Vendors set up with automated payouts can initiate refunds back to the retailer from their Stripe dashboard, or through the retailer’s accounts payable processes. Return shipping labels are provided by the vendor to the retailer, so the retailer can provide it to their end customer to return the item.

Live Chat

Our platform provides flexibility across invoicing and payouts. Automatic invoicing is powered natively through Lemon. Payouts are automatically triggered within 24 hours of shipment, while automated invoicing can support existing payout processes.