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After establishing an ideal vendor profile (brand values, dropship margins, shipping expectations…etc.), we reach out to aligned brands to share the opportunity and discuss interest and expectations. Then, we compile a list of brands aligned to the ideal vendor profile and provide them to the retailer for review and approval.

Once we’ve provided a list of interested and aligned brands, retailers approve the brands of interest and we set up introductions. Retailer conversations with vendors commonly include finalization of drop margins, assortment planning and wholesale opportunities.  Once this is done, the retailer invites the vendor and the onboarding process begins.

Retailers define onboarding steps on Lemon so vendors have one place to integrate, sign agreements, sync products and pricing, and process orders. Vendors get visibility into all required steps to complete onboarding, while retailers can view onboarding status for each vendor in one place.

Lemon enables retailers to define the product information required from their vendors to quickly merchandise and generate sales. When information such as SKUs, UPCs, or product categories don’t meet requirements, vendors are notified which information to fix so retailers can merchandise the product.

To make fulfillment seamless, we provide retailer-branded packing slips for vendors, while synchronizing shipment and tracking data back to retailers. Additionally, retailers can leverage automated workflows for bulking, consignment and routing multi-vendor orders.

Buyers and sellers are both able to fully or partially cancel orders through their e-commerce platform. Lemon detects the cancellation and communicates the change to the other party by synchronizing the cancellation and kicking off platform-specific refund workflows.

Vendors set up with automated payouts can initiate refunds back to the retailer from their Stripe dashboard, or through the retailer’s accounts payable processes. Return shipping labels are provided by the vendor to the retailer, so the retailer can provide it to their end customer to return the item.

Our platform provides flexibility across invoicing and payouts. Automatic invoicing is powered natively through Lemon. Payouts are automatically triggered within 24 hours of shipment, while automated invoicing can support existing payout processes.

Social Media tools to empower sellers to manage and respond to customer inquiries and issues across various social media platforms. By integrating social media management tools, sellers can monitor and engage with customers on platforms like Facebook, Twitter, and Instagram. This capability ensures that sellers can address customer concerns quickly and maintain a positive brand presence on social media.

Voice, Email & WhatsApp Support offers sellers multiple channels to provide customer support. Sellers can handle customer inquiries and issues through dedicated support lines for real-time assistance, detailed email responses, and quick, conversational support via WhatsApp.

The live chat interface enables immediate response to customer queries and issues, reducing wait times and improving customer satisfaction. Sellers can also utilise proactive chat features to engage with customers based on their behavior, offering timely support and enhancing the overall shopping experience.